Welcome to the Joyoung Help Center 
Solve a problem, find spare parts and read expert tips and guides.
We're experiencing a high contact volume right now and wait times are longer than usual.
Track My Order
You can get the tracking information about your order with the tracking number provided before in the confirmation email.
Get the tracking website
Refund Policies
View delivery information, timescales, charges and returns. See refund information.
See our refund policies
FAQs
Having so many questions about our products? Don't know how to use them? Click to view more details.
See FAQs about all products
Expert Service
You can also find helpful troubleshooting advice and get more information by clicking.
Talk with expert
Contact us
Live Chat
The live chat button will appear on the bottom right corner of your screen as soon as a Joyoung Expert becomes available.
Email
Email: Serviceus@joyoung.com
Service time：AM 10:00~PM 6:30
Support for business customers
If you are a business/professional customer, please use the details below for dedicated business/professional support.
Technology for your business
If you are a business, commercial setting or educational institution interested in learning more about air treatment, vacuum cleaners or hand dryers, outside the home and want to receive a quote or learn more,
please contact us at Overseas@joyoung.com
Supersonic Professional™ support
If you are a Supersonic Professional™ owner, please contact us at Overseas@joyoung.com
Still need help?
There are many issues that can be resolved on their own. Find all the ways to get help.